Frequently Asked Questions
Find answers to common queries about our products.
Product & Authenticity
Q: Are all your products authentic?
Yes, every pair at SoleVault is 100% authentic and sourced directly from verified brands and manufacturers.
Q: How do I find the right size?
Check our Size Guide page for detailed measurements. We recommend measuring your foot length and comparing it with our size chart.
Payments & Security
Q: Is it safe to pay online?
We use 256-bit SSL encryption and Razorpay secure gateway for all transactions.
Q: Do you offer EMI?
Yes, we offer interest-free EMI options through major credit cards on orders above ₹3000.
Shipping & Returns
Q: How long does delivery take?
Standard delivery takes 3-5 business days. Express delivery is available for select pincodes.
Q: Can I return my shoes?
We offer a 30-day, no-questions-asked return policy on all unworn footwear with original tags intact.
Still have questions?
Our support team is available 24/7 to assist you.